Frequently asked questions

In line with French law, you have 14 days after delivery to withdraw, on unused items in their original condition.

Email us at [email protected] with your order number and the reason. We will tell you how to proceed. Return shipping is at your expense.

Once the return is received and checked, the refund is issued within 14 days at most to your original payment method.

Yes, if the size you want is available. Contact us before sending the item back and we will guide you.

Credit and debit cards (Visa, Mastercard). Payment is processed securely by Stripe. The available options appear at checkout.

Yes. The promo code field appears at checkout, before final confirmation.

As long as it has not shipped, yes. Email [email protected] quickly with your order number.

Yes. Payment is handled securely by our provider and your card details never pass through or get stored on our site.

Once payment is confirmed, your order ships within 2 to 5 working days.

Once shipped, your order arrives within 48 to 96 hours via DHL.

They depend on the destination and appear at checkout, before you confirm the order.

You receive a tracking link by email as soon as the order ships. You can also check the status from your account.

Go by your usual size and the size guide on each product page. If you are between two sizes, choose the larger one.

Follow the label. As a rule: machine wash at 30 degrees and flat drying to keep the colours and print sharp.